CovaiTaxi is an online platform where, we strive to ensure a smooth and efficient experience for our
drivers.
This refund policy outlines the terms and conditions for refunds related to the driver
wallet system.
CovaiTaxi is an online platform where, we strive to ensure a smooth and efficient experience for our drivers. This refund policy outlines the terms and conditions for refunds related to the driver wallet system.
Drivers may be eligible for a refund from their wallet balance under the following circumstances:
If CovaiTaxi fails to deliver a service for which the driver has been charged (e.g., overcharging, duplicate deductions).
If a driver discontinues using CovaiTaxi and requests to withdraw their remaining wallet balance.
Certain amounts are non-refundable
Funds added to the wallet through promotions, bonuses, or rewards cannot be refunded or withdrawn.
Any fees incurred through services provided by CovaiTaxi, including processing fees, on-boarding fees are non-refundable.
To request a refund, the driver must:
Submit a refund request via the CovaiTaxi Driver Support Portal or email [info@covaitaxi.com].Provide relevant details, including transaction IDs, dates, reasons for the refund and Bank details for processing refund
Allow up to 7 business days for the review and processing of the request.
Refunds will be processed directly to the bank account.
Refunds are typically processed within 7-14 business days from the date the request is approved.
In case of any discrepancies or disputes regarding wallet balances or transactions:
Drivers should contact CovaiTaxi support within 30 days of the transaction.
All disputes will be handled in accordance with the terms of service and will follow a detailed investigation process.
The final decision made at the conclusion of the investigation process will be binding and must be adhered to by both parties.
If you have any questions about this Privacy Policy, You can contact us:
If a driver account is terminated or suspended due to policy violations, CovaiTaxi reserves the right to hold or deny any pending refunds until a full review is conducted.
CovaiTaxi reserves the right to modify this refund policy at any time. Drivers will be notified of significant changes via email or through the app. The updated policy will take effect immediately upon notification.
For any questions or concerns regarding this policy, please contact CovaiTaxi Driver Support at “info@covaitaxi.com