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Call us now0422-2000002
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Email nowinfo@covaitaxi.com
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Office509P Redrose Plaza, D.B. Road,
R.S Puram, Cbe 641 002
Our Support!
All-in-One Solutions for Your Taxi Service
Needs Backed by Reliable Support!
At Covai Taxi, we are more than just a ride—we are your partner
in seamless travel solutions.
My Account
Here’s how you can get started with Covai Taxi:
While signing up, enter the mobile number you would like to use for booking rides. You will receive an OTP to verify your mobile number.
Next, fill in your details, such as name, email, and gender, to create your account. Once all the required details are entered, tap REGISTER.
Note: If the mobile number is correct but you don’t receive the OTP, you can request it again by clicking on Resend OTP.
Please be aware that there’s a limit to the number of accounts that can be created on a single mobile device.
We use your mobile number to send you important details related to your booking and rewards. Therefore, you must keep your mobile number updated.
You can change your mobile number from your Covai Taxi app. All you need to do:
- Go to your Covai Taxi app menu to view your name and mobile number
- Tap on your name to visit Profiles & Settings.
- Tap Mobile Number and enter your new number.
- Tap Save. You will receive an OTP on the new mobile number you entered.
- Enter the OTP to verify your mobile number. Once you verify, your mobile number will be updated.
- You can also update your email ID in the profile to the same as your mobile number.
Checking the Fare for a taxi Category
Just tap or press and hold a taxi category icon (for example, Mini, Sedan) on the Covai taxi app to know the per kilometer charge of that cab category.
Checking Total Fare Alternatively, you can also enter the drop location and choose the taxi category to check the estimated total fare for your ride.
Note- Any change in the distance travelled or traffic circumstances may affect the estimated total fee for your ride.
Safety
- Always enter your drop location when booking the ride.
- Verify your driver and car details on the Covai Taxi app before boarding.
- Ensure that the child lock is disabled before boarding the car.
- Insist that the driver follows the navigation shown on their app.
- Share your ride details with your loved ones for added safety.
- Add Emergency Contacts to the Covai Taxi app for quick assistance.
- Press the Emergency Button on the Covai Taxi app if you need immediate help.
- Stay alert to your surroundings and ensure the driver is following the correct route.
- Avoid engaging in personal conversations or small talk with the driver.
- Do not share personal information, such as your address or contact details, with the driver.
- Don’t allow the driver to take detours or make unexpected stops without a valid reason.
- Avoid sleeping in a taxi, especially when travelling alone.
- Refrain from arguing with the driver. For any disputes, contact Covai Taxi Support for assistance.
- You can share your taxi details with friends and family, allowing them to track your ride for added safety.
- Here’s how:
- Tap the Share Details button on the Track Ride screen.
- Your chosen contacts will receive an SMS with a link to follow your ride.
In case of an emergency, press the emergency button available on the taxi app to raise an alert and our safety will connect with you.
Our Safety Response Team is on call 24/7 to help. Using the app's Emergency button, you may also contact the police or notify your emergency contacts.
At Covai Taxi, safety is our top priority! Our 'Safety Centre' assures countless clients that their travels will be safe. We have innovatively harnessed technology to ensure that you are always safe during a trip.
All About Covai Taxi Services
Micro and Sedan are the most economical and popular cab categories in Covai Taxi. and other cabs such as SUV ECONOMY 6+1 SUV BUSINESS 6+1 are available.
- MICRO 4+1
- SEDAN 4+1
- SUV ECONOMY 6+1
- SUV BUSINESS 6+1
Outstation Assured allows you to plan your Outstation travel.
You will have access to our best driver partners to serve your Outstation travel needs
Your booking will be confirmed immediately and driver details will be shared with you as early as 1 hour before your ride
Driver details will be shared with you 1 hour before your pick-up time.
Additional fares & charges will be applicable on your outstation fare if you
Exceed the trip duration or several km more than the base km. In case you exceed the number of base kilometres travelled or exceed the number of hours, you will be charged an additional km fare and/or an extra hour charge as applicable.
Note: State taxes, permits, tolls, or parking fees are charged extra. Your estimated fare does not include these (if applicable). During the trip, you will have to pay cash for the same. Please make sure you have receipts for all tolls and permits you have paid and only pay the amount that the government has charged.
For Drivers
Join Covai Taxi to increase your earnings. Get regular ride requests, flexible scheduling, and full assistance so you can concentrate on driving.
For Riders
Covai Taxi makes travel easy. Select from a variety of cars, and take advantage of secure transportation, clear pricing, and dependable service on all trips.
For Restaurants
For convenient guest transportation, use Covai Taxi. Make sure that picking them up and dropping them off is simple to improve their experience at your place.
For Hospitals
Provide patients and visitors with dependable rides through Covai Taxi. Make sure that transportation for regular commutes, appointments, and emergencies is stress-free.
Our Support Channels
Our support team is available 24/7 to assist you. Feel free to reach out for any help you need. You can contact us via phone, email, or our support form. We are always ready to provide the support you deserve!
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509P Redrose Plaza,
D.B. Road,
R.S Puram, Cbe 641 002 - support@covaicabs.com.
- 0422-2000002
- Our support team is available 24/7 to assist you